ACKO Launches Ambulance-Booking Feature on App

Helps booking an ambulance in less than 10 minutes
Option of live-tracking the ambulance
Service available in Bengaluru; plans to go live in Chennai, Mumbai, Hyderabad, Delhi, and Kolkata in subsequent weeks

Bangalore, India – May 3, 2024 – In its portfolio of multiple offerings, ACKO, the tech-first insurer, has added a unique feature of booking an ambulance on its mobile app. This aligns with ACKO’s vision of becoming a one-stop destination for all protection needs by extending its services beyond insurance solutions. The feature is currently available in Bangalore, and will go live in Delhi, Mumbai, Chennai, Hyderabad, and Kolkata in subsequent weeks.

In partnership with Red.Health, one of the leading emergency response service providers in the country, the feature aims at providing critical assistance to individuals during medical emergencies. ACKO’s cutting-edge technology used to build the feature enables individuals to avail an ambulance quickly and seamlessly. The app helps fetch the nearest ambulance from a robust network of 3000 vehicles and shares the driver details in less than three minutes. Further, the unique proposition of real-time tracking provides peace of mind during stressful and panicky circumstances. Customers can see the ambulance’s exact location on the map and its estimated time of arrival, which allows them relief at the distressed time and gives the mind space to focus on the well-being of their loved ones. This innovation ensures transparency to the individuals and gives them a seamless and hassle-free experience, especially during emergencies.

The ambulance booking feature on ACKO’s holistic platform promises user-safety and well-being by providing convenient healthcare solutions. This step aims to transform emergency healthcare in a new age era and showcases the company’s commitment to address real-life emergencies.

Here’s what makes ACKO’s ambulance booking feature stand out:

Extensive Network: 3000 ambulances across five cities covered under the initiative
Seamless Booking: An ambulance can be hailed with just a few clicks on phone through the ACKO app
Real-Time Tracking: The ambulance’s arrival can be tracked in real-time for added peace of mind during critical situations
User-Centric Design: The ACKO app is designed for ease of use which ensures a smooth experience even during stressful moments
Medical emergencies is an area where swift response and timely attention to the situation takes the centrestage. Moreover, ambulance services continue to remain a neglected space posing as one of the toughest times for individuals to dodge the situation. By leveraging technology to provide critical assistance during emergencies, ACKO demonstrates its unwavering commitment to user safety and satisfaction.

The ambulance-booking feature reinforces the company’s position as a forward-thinking insurer that goes beyond traditional policies to offer practical solutions for real-life problems.

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About ACKO:

Founded in 2016 by Varun Dua, ACKO’s entire process is designed to provide a better customer experience and to eliminate the pain points associated with the traditional insurance model, with processes that require zero paperwork, from purchases and claims to renewals. ACKO has pioneered the direct-to-consumer auto insurance space in the country. In its continuous efforts to drive a paradigm shift in the automotive landscape and bring a transformation in the EV industry, ACKO launched a unique Extended Battery Warranty plan in partnership with industry-leading OEMs – Ather and Hero. In March 2023, ACKO entered the retail health insurance segment to bring the customer into focus with its fair pricing, convenience, and superior customer experience. Further, ACKO’s acquisition of Parentlane is a testament to its growing health insurance business. ACKO has also collaborated with PhonePe and MyGate to directly offer comprehensive car, bike, and health insurance products to consumers on their platform.

ACKO has one of the largest market shares in embedded insurance products like mobility and gadget insurance in partnership with 50+ leading players in the internet ecosystem such as Oyo, redBus, Zomato, HDB Financial Services and Urban Company. Within two years of its launch, ACKO’s Group Health Insurance product has on-boarded 200+ new age, people-first companies, including Swiggy, Razorpay, and CRED and insured nearly 8+ lac lives. In a span of 9 years of operations, the company has distributed insurance policies to over 78+ Mn unique customers and issued 1 Bn+ insurance policies.