New Delhi, Feb 29 (IANS) In the ever-evolving financial sector, Paytm Payments Bank Ltd. (PPBL) has shown a noteworthy commitment to customer satisfaction through the swift resolution of customer complaints.
During the fiscal year that ended on March 31, 2023, PPBL encountered a notable increase in customer complaints, receiving 66,751 complaints compared to 26,692 the previous year.
Despite the spike, the majority of these complaints, particularly the 39,000 related to internet and mobile banking, along with 8,974 concerning account openings and operational issues, were efficiently resolved within a brief period of 5-6 days.
This rapid response to customer grievances highlights PPBL’s dedication to maintaining trust and reliability among its user base, without necessarily focusing on its vast scale of operations or its growth trajectory.
Through its effective complaint resolution mechanism, PPBL continues to prioritise the banking experience of its customers, affirming its position in the digital banking landscape.
–IANS
na/svn
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by TodayIndia.news and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of TodayIndia.news We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, TodayIndia.news takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
For any legal details or query please visit original source link given with news or click on Go to Source.
Our translation service aims to offer the most accurate translation possible and we rarely experience any issues with news post. However, as the translation is carried out by third part tool there is a possibility for error to cause the occasional inaccuracy. We therefore require you to accept this disclaimer before confirming any translation news with us.
If you are not willing to accept this disclaimer then we recommend reading news post in its original language.
