New Delhi, May 15 (IANS) As consumer complaints related to e-commerce platforms surge in the country, the Department of Consumer Affairs on Wednesday held a stakeholder consultation on the protection of consumer interest from online fake reviews.
Consumer complaints relating to e-commerce platforms on the National Consumer Helpline (NCH) surged from 95,270 in 2018 (22 per cent of total grievances) to 4,44,034 in 2023 (43 per cent of total grievances).
“The presence of fake reviews online jeopardises the trustworthiness and credibility of shopping platforms and can cause consumers to make wrong purchase decisions,” said the Department, which comes under the Ministry of Consumer Affairs, Food and Public Distribution.
Nidhi Khare, Secretary, of Consumer Affairs, chaired the meeting, attended by representatives from major online platforms such as Google, Meta, Amazon and Flipkart, industry bodies and voluntary consumer associations, among others.
During the meeting, the Department of Consumer Affairs emphasised the growth in online shopping over recent times and the rising number of consumer grievances registered in the e-commerce sector on the NCH.
The discussion on moving towards a “quality control order for IS 19000:2022” was welcomed by stakeholders and a general consensus was reached among them that the issue of fake reviews is important to protect consumer interest while shopping online, and requires to be closely monitored.
The draft quality control order (QCO) will be placed for public consultation for submitting comments within a prescribed time frame. The essential requirements provided under the draft QCO include that the processes for collecting, moderating and publishing online consumer reviews would be done in a manner ensuring that the “reviews that are genuine get published”, the Department said.
–IANS
na/vd
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by TodayIndia.news and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of TodayIndia.news We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, TodayIndia.news takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
For any legal details or query please visit original source link given with news or click on Go to Source.
Our translation service aims to offer the most accurate translation possible and we rarely experience any issues with news post. However, as the translation is carried out by third part tool there is a possibility for error to cause the occasional inaccuracy. We therefore require you to accept this disclaimer before confirming any translation news with us.
If you are not willing to accept this disclaimer then we recommend reading news post in its original language.
