New Delhi, March 15 (IANS) Instant messaging app Telegram on Friday launched new business features such as greeting messages, quick replies, and others to streamline communication between companies and their customers.
The new features are currently available for free to all Premium users, offering businesses unparalleled access to cutting-edge communication tools, the company said. “Users can now convert their personal Telegram accounts into business accounts. As a result, they will be able to add their location and opening hours, organise chats with colour labels, use automatic greeting/away messages and shortcuts for quick replies,” Pavel Durov, CEO and Founder of Telegram, said in a statement.
With greeting messages, businesses can craft a message that is automatically sent to the users initiating contact for the first time.
These automated responses support text formatting, media, and file sharing, which contain multiple messages.
Telegram Business introduces the convenience of preset responses with ‘quick replies’ feature, enabling users to send one or more messages with a simple command in any chat.
Moreover, Telegram users now have the ability to seamlessly convert their profiles into comprehensive business pages, enriching them with crucial details such as ‘location and business hours’.
This functionality empowers businesses to enhance visibility and accessibility, facilitating smoother interactions with customers, according to the company. Telegram Business users can now set up an ‘away message’, ensuring timely responses even during periods of closure or vacation.
This feature enhances customer satisfaction by providing acknowledgment and pertinent information, fostering a professional and reliable image.
In addition, the company said that they will be shipping more Telegram Business features this month.
–IANS
shs/pgh
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by TodayIndia.news and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of TodayIndia.news We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, TodayIndia.news takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
For any legal details or query please visit original source link given with news or click on Go to Source.
Our translation service aims to offer the most accurate translation possible and we rarely experience any issues with news post. However, as the translation is carried out by third part tool there is a possibility for error to cause the occasional inaccuracy. We therefore require you to accept this disclaimer before confirming any translation news with us.
If you are not willing to accept this disclaimer then we recommend reading news post in its original language.
